FAQ

Frequently asked questions about our services

Do I need to sign up?
If you intend to install your printer on our platform you need to sign up on our website. TIP: If you are only planning to use the service of publicly shared printers there is no need to sign up. Simply download our mobile app, pass verification process and you are ready to go.
How much does it cost to sign up with Eprint.cool?
There is no setup fee or monthly fee to provide Pay Per Transaction services.
What is Eprint.cool?
Eprint.cool is a software as a service platform to deliver on-demand end-to-end managed print and scan services from cloud which are easy to use.
Which payment methods does Eprint.cool support?
We accept debit and credit card payments as well as payments via PayPal or Apple Pay where applicable. We use Braintree for payments processing https://www.braintreepayments.com
Do I need a mobile app to print or scan with Eprint.cool?
Currently iOS mobile app is available from AppStore. Other ways to print and scan are coming soon.
Do I need a wireless connection from my mobile device to the printer to be able to print or scan?
Eprint.cool mobile application can be used from any network which has access to the internet.
Do you encrypt print and scan data?
All print and scan data is encrypted in transit to and from our cloud repository. We use server-side block ciphers to encrypt data at rest to meet 256-bit Advanced Encryption Standard.
My print job does not print. What has gone wrong?
Please contact local staff to get help or open inquiry from mobile help.